The shambles endured by air passengers in Britain has been laid naked – by a research which revealed that round 1.3million suffered extreme delays in simply 12 months.
Greater than 13,000 flights to or from UK airports had been held up by at the very least three hours within the 12 months to June, client group Which? mentioned.
The stunning determine is equal to almost 3,500 passengers dealing with upheaval every day.
Norwegian, Thomas Cook dinner and TUI had been the airways with the very best share of extreme long-haul delays – at 2.4, 1.eight and 1.6 per cent respectively.
Greater than 13,000 flights to or from UK airports had been held up by at the very least three hours within the 12 months to June (file photograph)
In the meantime Icelandair, Aurigny and TUI had been liable for the very best proportion of severely delayed short-haul flights – at 1.7, 1.6 and 1.Four per cent.
The figures are based mostly on Which? evaluation of Civil Aviation Authority punctuality information and canopy airways with at the very least 1,825 UK flights per 12 months.
Arrivals to the UK from non-European Union-based carriers had been excluded. Underneath EU laws, passengers are entitled to compensation if they’re delayed by greater than three hours when flying from the UK or with an EU airline to an EU airport.
Passengers can declare payouts price between £220 and £360 for short-haul flights, and as much as £535 for longer flights, relying on the size of delay.
Airways are solely exempt from paying compensation if they’ll show the delay or cancellation was brought on by ‘extraordinary circumstances’ equivalent to excessive climate or airport strikes. Which? managing director of dwelling services Alex Neill mentioned: ‘Extreme delays is usually a full nightmare and completely wreck a long-awaited journey overseas, particularly if it means you’re caught in an airport terminal for hours on finish.
‘Passengers are sometimes entitled to compensation when airways get it incorrect.
The stunning determine is equal to almost 3,500 passengers dealing with upheaval every day (file photograph)
‘It is important that computerized compensation is launched throughout the trade so that individuals not have to leap by means of hoops to get what they’re owed.’ A spokesman for trade physique Airways UK responded: ‘Lengthy delays have an effect on solely a minority of general journeys and are sometimes because of components outdoors of an airline’s management.
‘When issues do go incorrect, compensation can simply be claimed immediately from an airline when due…’
Additional analysis by Which? final month revealed that 61 per cent of flight routes are marketed as taking longer than they did in 2009. Regardless of enhancements in plane expertise, carriers are typically including 20 minutes to flight arrival instances to stay to punctuality targets, it was claimed.
However airways denied schedules had been modified to keep away from paying compensation for delays, and blamed congested skies.
Earlier this 12 months, Luton airport was named worst in Britain for punctuality in keeping with Civil Aviation Authority information. Gatwick recorded the second worst punctuality.